Warranty Policy
Our Product Quality Guarantee
At TORRAS, we are committed to delivering screen protectors that meet the highest quality standards. Every product is manufactured with precision and undergoes rigorous quality checks before reaching you.
If your product has a quality issue within the warranty period, we will resolve it — no hassle, no runaround. Simply contact us at glass@torraslife.com and our team will respond within 24 business hours.
This warranty applies to products purchased directly through glass.torraslife.com by the original purchaser. Valid proof of purchase is required to initiate any warranty claim.
How Long Is My Warranty?
glass.torraslife.com exclusively sells screen protectors for phones and mobile devices. All products carry the following warranty coverage.
| Product Category | Warranty Period | Coverage Starts |
|---|---|---|
| All Products | 365 Days | Date product purchased by original purchaser |
- Important: Warranty coverage applies to the original purchaser only and is non-transferable. To make a warranty claim, contact us within the warranty period with valid proof of purchase.
What's Covered — and What's Not
Our warranty covers genuine product quality defects. It does not cover damage resulting from misuse, accidents, or circumstances outside normal product use.
- Manufacturing defects present at time of delivery
- Material quality defects (e.g. glass delamination, coating failure)
- Structural integrity issues under normal use conditions
- Any defect resulting from a production or quality control failure
- Human damage, misuse, or accidental breakage
- Damage from natural disasters, accidents, or force majeure events
- Claims without valid proof of purchase
- Free or promotional products
- Claims submitted after the warranty period has expired
- Products purchased from unofficial or unauthorized channels
- Damage caused by overheating or liquid exposure
- Non-quality issues reported more than 30 days after receipt
- Product loss or theft
- Damage from failure to follow product instructions, or from modification or disassembly
- Not sure if your issue is covered? Contact us at glass@torraslife.com with a photo or video of the issue and we'll review it for you. We assess every claim fairly.
How to File a Warranty Claim
- All warranty claims for glass.torraslife.com are handled through a single contact point — glass@torraslife.com. Follow these steps to submit your claim:
- Contact us at glass@torraslife.com within the 365-day warranty period. Claims submitted after the warranty period expires will not be eligible.
- Provide your proof of purchase — your glass.torraslife.com order number or order confirmation email. This is required to verify your purchase and start date.
- Describe the issue clearly. Tell us what the defect is, when you noticed it, and under what conditions it occurred.
- Attach photos or videos that clearly show the quality issue. Visual evidence helps us review your claim accurately and quickly.
- Our team will respond within 24 business hours with a determination and next steps. If your claim is approved, we will make it right.
Warranty Disclaimer
TORRAS shall not be liable for any indirect, incidental, or consequential losses arising from the use or misuse of any product purchased through glass.torraslife.com. Our liability under this warranty shall not exceed the original purchase price of the product in question.
This warranty applies exclusively to products purchased directly through glass.torraslife.com. Purchases made through third-party retailers, resellers, or unauthorized channels are not covered by this warranty.
TORRAS reserves the right to adjust, interpret, and modify this warranty policy at any time. The most current version of this policy will always be available on glass.torraslife.com.
Frequently Asked Questions
My screen protector cracked within the warranty period. Is it covered?
It depends on the cause. If the crack resulted from a manufacturing defect or quality issue— such as a structural weakness present from the time of delivery — it is likely covered under our 365-day warranty. If the crack was caused by a drop, impact, applied force, or user error during installation, this is considered non-quality human damage and would not be covered. When in doubt, email glass@torraslife.com with a photo of the crack and a description of how it happened. We review every case on its merits.
I lost my order confirmation email. Can I still file a warranty claim?
- Contact us at glass@torraslife.com with as much information as you have — the email address used to place the order, the approximate date of purchase, and any other details you recall. We'll do our best to look up your order in our system. While valid proof of purchase is required, we understand that emails get lost, and we'll try to work with you to verify your purchase another way.
Does the warranty transfer if I give the product to someone else?
No. This warranty applies exclusively to the original purchaser of the product. It is non-transferable. If a product is gifted or sold to a second party, the warranty coverage does not carry over to the new owner. Only the person who purchased the product directly from glass.torraslife.com may file a warranty claim.
What if my phone model changes but I have an unused screen protector?
The warranty applies to product quality issues — it does not cover product compatibility with a new device. If you upgrade your phone and your purchased screen protector no longer fits, this falls outside warranty scope, as the protector was manufactured for a specific device model. We recommend purchasing a new screen protector that matches your new phone. If you have questions about compatibility before purchasing, feel free to contact us at glass@torraslife.com.