Return & Refund Policy

We stand behind every TORRAS Glass product. Here's everything you need to know about returns, exchanges, and refunds.

30-Day Returns
US Customers Only
Refund in 1-3 Business Days

Cancel Your Order

Changed your mind right after ordering? You can request a cancellation within 24 hours of placing your order, before it ships.

Timing Can I Cancel?Action
Within 24 hours of purchase Yes, full cancellation Email glass@torraslife.com
After 24 hours, before shipment Possible, contact us immediately Email glass@torraslife.com
After order has shipped Cannot cancel Initiate a return instead (see Return & Exchange Process below)

Heads up: If you cancel more than 24 hours after placing your order and the package has already been prepared for shipping, you may be responsible for any return shipping costs incurred.

30-Day Returns

You may return any item for a full refund within 30 days of the delivery date, as long as it meets the conditions below.

Eligible for Return
  • Returned within 30 days of delivery
  • Product is undamaged and unused
  • Includes original packaging and all included accessories
  • Accompanied by valid order number / proof of purchase
  • Purchased directly on glass.torraslife.com
Not Eligible for Return
  • Returned after 30 days from delivery
  • Product is damaged (non-quality issue)
  • Missing original packaging or accessories
  • Business / bulk orders (10+ units)
  • Purchased through a third-party retailer

Discounted items: Returns on sale or discounted products are refunded at the discounted price paid, not the original retail price.

Return & Exchange Process

All returns and exchanges for glass.torraslife.com are handled through a single contact point. Follow these steps:

  1. Contact us
    Email glass@torraslife.com within 30 days of receiving your order. Include your order number and reason for return or exchange.
  2. Provide proof of purchase
    Your glass.torraslife.com order number, or the order confirmation email you received at checkout.
  3. Receive your RMA
    We'll respond within 1 business day with a Return Merchandise Authorization (RMA) number and the return shipping address.
  4. Ship the item back
    Use the address provided. Pack securely in original packaging with all included accessories. Write the RMA number on the outside of the package.
  5. Get your refund or exchange
    Processed within 1-3 business days of us receiving and inspecting your return. You'll receive an email confirmation.

Quality issue? If your item arrived defective or damaged, we'll cover all return shipping costs and send a replacement at no charge. Please include a photo of the issue in your first email to glass@torraslife.com.

Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for your return. Since glass.torraslife.com ships within the United States only, all return shipments are domestic.

Return Reason Who Pays Return ShippingRefund Amount
Defective, damaged, or wrong item TORRAS pays all return shipping Full refund or free replacement
Change of mind / no longer needed Customer pays return shipping Product cost only (original shipping fee, if any, is non-refundable)
Ordered wrong model / incompatible device Customer pays return shipping Product cost only

Free shipping note: Orders over $29.99 ship free. For non-quality returns on orders that qualified for free shipping, the original shipping cost is $0, so your refund covers the full product price paid.

Refund Timeline

Once we receive and inspect your returned item, here's what happens:

  1. We inspect your return
    We receive your return and inspect it. Inspection is typically completed same day.
  2. Refund is issued
    To your original payment method within 1-3 business days of inspection.
  3. You get confirmation
    You'll receive an email confirmation as soon as your refund has been processed.
  4. Your bank posts the credit
    Your bank or card issuer may take an additional 3-10 business days to reflect the credit. This is outside our control.

Refund not arrived after 7 business days? Please email glass@torraslife.com with your order number and we'll investigate with our payment processor right away.

Frequently Asked Questions

  • Yes. Within 30 days of delivery, you can request an exchange for a different model or variant. Email glass@torraslife.com with your order number and the item you'd like instead. If there's a price difference, we'll handle the adjustment. Return shipping for non-quality exchanges is the customer's responsibility.

  • If the product cracked due to a manufacturing defect (e.g. it arrived with a pre-existing crack or structural weakness), it's covered. Contact us with a photo. If the crack occurred during installation due to user error or force, this is considered non-quality damage and would not qualify for a free replacement. When in doubt, reach out to glass@torraslife.com and include a photo, and we'll review it case by case.

  • We're sorry about that. Email glass@torraslife.com with your order number and a photo of the item you received. We'll respond within 1 business day and ship the correct item at no additional cost. You won't need to return the wrong item until we send a prepaid return label.

  • Returns must include all items from the bundle or order that you would like refunded. Partial bundle returns (e.g. returning one item from a 2-pack) are reviewed case by case. Email glass@torraslife.com and we'll find the best solution for you.

  • For product quality issues beyond the 30-day return window but within the product warranty period, we can process a warranty claim. Please contact glass@torraslife.com with your order number and a description of the issue. Warranty terms vary by product. Our team will confirm eligibility and next steps.

Need help with a return?

Our team responds within 1 business day. We'll make it right.

glass@torraslife.com