TORRAS Glass
Shipping Policy
Key information about delivery, tracking, and how to reach us.
Free Shipping
Enjoy free standard shipping on all orders. No minimum per category: the threshold applies to your entire order subtotal.
Note: Free shipping applies to your order subtotal before taxes. Discount codes applied after the threshold is met still qualify for free shipping.
We Ship Within the United States
glass.torraslife.com currently ships to all 50 US states. We do not offer international shipping at this time.
Please note: We do not ship to APO/FPO/DPO addresses or P.O. Boxes. Please provide a valid residential or commercial street address at checkout.
Processing Time
We strive to get your order out as quickly as possible. Here's what to expect after you place your order:
| Scenario | Processing Time |
|---|---|
| Standard order (placed before 2:00 PM EST) | 2-3 business days |
| Order placed after 2:00 PM EST | Processing begins next business day |
| Order placed on weekend or public holiday | Processing begins next business day |
Processing time is not delivery time. Processing is the time we prepare and hand off your package to the carrier. Delivery time is separate and depends on your location and the carrier's estimated transit time shown at checkout.
Shipping Confirmation & Order Tracking
Stay informed every step of the way with our automatic tracking notifications.
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Order ConfirmationAn email is sent immediately after your purchase is confirmed.
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Shipment NotificationA second email with your tracking number and carrier link is sent within 2-3 business days of shipment.
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Real-Time UpdatesUse the tracking link to monitor your package directly on the carrier's website.
Tracking not updating? If your tracking information has not been updated within 3 business days of shipment, please contact us at glass@torraslife.com and we'll look into it right away.
Frequently Asked Questions
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We work hard to ship all items in your order together in one package. However, in some cases items may be shipped separately depending on product availability or warehouse location. You will receive a separate tracking notification for each shipment. There is no additional shipping charge for split shipments.
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We process orders quickly. Please contact us at glass@torraslife.com as soon as possible if you need to update your address. Once a package has been shipped, we are unable to redirect it. If a package is lost or undeliverable due to an incorrect address provided by the customer, the customer is responsible for any resulting loss.
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Free shipping applies automatically to all orders. If you believe you were charged for shipping in error, please reach out to glass@torraslife.com with your order number and we will make it right within 1-2 business days.
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We're sorry about that! Please contact glass@torraslife.com with your order number and a photo of the item you received. We will respond within 1-2 business days and send out the correct item at no additional cost to you.
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Shipping availability to US territories may vary. Please contact us at glass@torraslife.com before placing your order and we'll confirm whether we can deliver to your address.