Shipping Policy

Free Shipping

Enjoy free standard shipping on all orders. No minimum per category, the threshold applies to your entire order subtotal.

Order Subtotal

Shipping Cost

Method

Under $29.99

FREE

Standard Shipping

$29.99 and above

FREE

Standard Shipping


We Ship Within the United States

glass.torraslife.com currently ships to all 50 US states. We do not offer international shipping at this time.

Please note: We do not ship to APO/FPO/DPO addresses or P.O. Boxes. Please provide a valid residential or commercial street address at checkout.

  • All 50 States: We deliver to all US states including Hawaii and Alaska.
  • No APO / FPO / DPO: Military addresses are not supported at this time.
  • No P.O. Boxes: Please use a physical delivery address for all orders.

Processing Time

We strive to get your order out as quickly as possible. Here's what to expect after you place your order:

Scenario

Processing Time

Standard order (placed before 2:00 PM EST)

1–2 business days

Order placed after 2:00 PM EST

Processing begins next business day

Order placed on weekend or public holiday

Processing begins next business day
  • Processing time ≠ Delivery time. Processing is the time we prepare and hand off your package to the carrier. Delivery time is separate and depends on your location and the carrier's estimated transit time shown at checkout.

Shipping Confirmation & Order Tracking

Stay informed every step of the way with our automatic tracking notifications.

  • Order Confirmation: An email is sent immediately after your purchase is confirmed.
  • Shipment Notification: A second email with your tracking number and carrier link is sent within 2–3 business days of shipment.
  • Real-Time Updates: Use the tracking link to monitor your package directly on the carrier's website.

Tracking not updating? If your tracking information has not been updated within 3 business days of shipment, please contact us at glass@torraslife.com and we'll look into it right away.

Frequently Asked Questions

I ordered more than one item. Will they be shipped at the same time?

We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.

Can I change my shipping address after my package has been shipped?

We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.

What do I need to do when I receive a different product than what I ordered?

Please contact glass@torraslife.com and we will respond to you within 1-2 working days.